Shop Policies
Rosemary Whittle Art Shop Policies
- Artwork and Copyright
- All artworks, including prints, original paintings, and commissions, are created by Rosemary Whittle.
- All work is copyrighted to Rosemary Whittle, 2024. Unauthorised reproduction or use of my artwork is prohibited.
- Artistic Licence
- I retain the right to use artistic licence in creating all artworks. While I will collaborate with customers on colour schemes and concepts, I may adapt these during the painting process to best achieve the desired outcome.
- Commissioned Artwork
- When commissioning a piece, I will work with you to choose a colour scheme and discuss any specific requirements.
- Please submit all required information and reference images as soon as possible to avoid delays in the creation process.
- I aim to complete commissioned artwork within four weeks of receiving all necessary funds, information and materials from you.
- Commissions, bespoke, or personalised pieces are non-returnable and non-refundable.
- I retain the copyright of all commissioned pieces.
- I reserve the right to use commissioned pieces to create prints and to promote my business. However, I will not share personal detail or photos without prior consent.
- Returns and Exchanges
- Returns are accepted within 28 days of delivery, provided the item is in its original condition and packaging.
- Returns are at the customer's expense. Please ensure that items are securely packaged to prevent damage during return shipping.
- Before returning any item, you must reach an agreement with me. Unauthorised returns will not be accepted.
- Once I receive the returned item in its original condition, I will process a refund or exchange, depending on our agreement.
- Commissions, bespoke, or personalised pieces are non-returnable and non-refundable.
- Shipping and Handling
- I take great care to package your artwork securely. If your item arrives damaged, please contact me immediately to discuss a resolution.
- Please note that shipping times may vary, but I will always aim to dispatch your order promptly.
- Free UK shipping covers 48hour tracked delivery. Worldwide shipping fees apply.
- Use of Maps in Artwork
- Some of my paintings incorporate maps sourced from OpenStreetMap. These are used in compliance with their licensing requirements and integrated as part of the artistic process.
- Customer Collaboration and Delays
- Timely submission of required information and images is essential to ensure the smooth creation of your artwork. Delays in providing necessary details may result in extended timelines for completion.
- Contact Information
- If you have any questions, concerns, or need to discuss a return or commission, please contact me directly through my shop's contact page or email contact@rosemarywhittle.co.uk . I am here to help and ensure your satisfaction with my artwork.
Thank you for supporting my art!