Shop Policies

Rosemary Whittle Art Shop Policies

  1. Artwork and Copyright
    • All artworks, including prints, original paintings, and commissions, are created by Rosemary Whittle.
    • All work is copyrighted to Rosemary Whittle, 2024. Unauthorised reproduction or use of my artwork is prohibited.
  2. Artistic Licence
    • I retain the right to use artistic licence in creating all artworks. While I will collaborate with customers on colour schemes and concepts, I may adapt these during the painting process to best achieve the desired outcome.
  3. Commissioned Artwork
    • When commissioning a piece, I will work with you to choose a colour scheme and discuss any specific requirements.
    • Please submit all required information and reference images as soon as possible to avoid delays in the creation process.
    • I aim to complete commissioned artwork within four weeks of receiving all necessary funds, information and materials from you.
    • Commissions, bespoke, or personalised pieces are non-returnable and non-refundable.
    • I retain the copyright of all commissioned pieces. 
    • I reserve the right to use commissioned pieces to create prints and to promote my business. However, I will not share personal detail or photos without prior consent.
  4. Returns and Exchanges
    • Returns are accepted within 28 days of delivery, provided the item is in its original condition and packaging.
    • Returns are at the customer's expense. Please ensure that items are securely packaged to prevent damage during return shipping.
    • Before returning any item, you must reach an agreement with me. Unauthorised returns will not be accepted.
    • Once I receive the returned item in its original condition, I will process a refund or exchange, depending on our agreement.
    • Commissions, bespoke, or personalised pieces are non-returnable and non-refundable.
  5. Shipping and Handling
    • I take great care to package your artwork securely. If your item arrives damaged, please contact me immediately to discuss a resolution.
    • Please note that shipping times may vary, but I will always aim to dispatch your order promptly.
    • Free UK shipping covers 48hour tracked delivery. Worldwide shipping fees apply.
  6. Use of Maps in Artwork
    • Some of my paintings incorporate maps sourced from OpenStreetMap. These are used in compliance with their licensing requirements and integrated as part of the artistic process.
  7. Customer Collaboration and Delays
    • Timely submission of required information and images is essential to ensure the smooth creation of your artwork. Delays in providing necessary details may result in extended timelines for completion.
  8. Contact Information
    • If you have any questions, concerns, or need to discuss a return or commission, please contact me directly through my shop's contact page or email contact@rosemarywhittle.co.uk . I am here to help and ensure your satisfaction with my artwork.

Thank you for supporting my art!